They provide an excellent service to us all the days and we loved the experience.Īna Paola Cardoso, the PR assistant manager, was one the main people who made sure our experience was perfect. The waitress Carmen and Fanny were super friendly and attentive. The swimming pools and the bars located close to the swimming pools were awesome. We really had a great moment being serviced by them. Jose, Juan and Maiko were mostly our waiters at Ciao and Los Gallos and they were wonderful. All our experience at the restaurants were pleasant and all the waiters/hosts/supervisor made sure we had had the best experience possible.
We felt completely safe and confident with the hotel and hotel associates. There were always Hard Rock associates cleaning up every possible thing at the hotel and all of them were using face mask. All the employees were patient, educated and attentive. Since the first minute we arrived at the Punta Cana airport, Hard Rock made sure everything was safe for us and they took all the precautions from the airport to the entire stay at the hotel. My wife and I stayed at the hotel for a week on July/20.